Legal notices

Terms and conditions of sale

SPECIAL RENTAL CONDITIONS

The rental company is CEZE CANOES, a limited liability company (SARL) with a share capital of €10,000, whose registered office is located at 12 ter route de Pont Saint-Esprit, 30630 Goudargues, France, registered with the Nîmes Trade and Companies Register under number 530 408 301.

The customer acknowledges having read and accepted without reservation these Special Rental Conditions, the safety instructions displayed at reception, and the General Terms and Conditions of Sale.

The customer undertakes, for themselves and all participants under their responsibility:

  • to be able to swim at least 25 meters and to submerge themselves;
  • to wear the buoyancy aid provided by the rental company at all times;
  • to wear closed shoes suitable for the activity;
  • not to be under the influence of alcohol, drugs, or any substance impairing physical or mental abilities;
  • not to suffer from any medical condition incompatible with canoeing or kayaking;
  • to comply with all safety instructions given by the rental company and its staff;
  • not to take children under 5 years old on board;
  • to respect the environment and leave no litter on the route;
  • to return the rented equipment in the same condition in which it was provided.

The customer acknowledges having been informed of the weather and water conditions of the day.

The equipment is supplied in perfect working condition. Any damage, breakage, or loss resulting from abnormal or improper use may be charged to the customer according to the following rates:

  • Broken paddle blade: €10
  • Lost life jacket: €20
  • Damaged canoe tip: €40
  • Damaged deck or hull: €60

To reduce the risk of damage to the equipment, it is strictly forbidden:

  • to use paddles to push the canoe on gravel or branches;
  • to engage in paddle fights or games;
  • to jump in or onto the boats.

The rental company declines all responsibility in the event of loss, theft, or damage to personal belongings carried on board (glasses, phones, cameras, jewelry, etc.).


GENERAL TERMS AND CONDITIONS OF SALE (GTC)

1. Seller Identification

These General Terms and Conditions of Sale are concluded between:

CEZE CANOES
SARL with a share capital of €10,000
Registered office: 12 ter route de Pont Saint-Esprit, 30630 Goudargues – France
Nîmes Trade Register: 530 408 301
Phone: +33 (0)4 66 82 37 88 / +33 (0)6 88 69 74 09
Email: cezecanoes@gmail.com

and any person making a reservation through the website.


2. Purpose

These GTC define the booking and rental conditions for nautical equipment offered by CEZE CANOES through its website.

Any booking implies full acceptance of these GTC.


3. Description of Services

The services offered are those displayed on the CEZE CANOES website on the date of booking, subject to availability.

Photos and descriptions displayed on the website are provided for information purposes only and are non-contractual.


4. Prices

Prices are indicated in euros, all taxes included (VAT included), according to the VAT rate applicable on the booking date.

CEZE CANOES reserves the right to modify its prices at any time. However, the applicable price will be the one in effect at the time of booking confirmation.

Transport costs included in certain services cannot be partially deducted or refunded.


5. Booking

The customer makes a reservation online by:

  • completing the required information;
  • checking the booking details;
  • confirming the reservation;
  • proceeding with payment.

Booking confirmation constitutes acceptance of these GTC.

A confirmation email will be sent once payment has been validated.


6. Payment

Payment is due immediately upon booking.

Payments are secured using SSL encryption technology.

The booking becomes final only after payment confirmation.


7. Modification and Cancellation

Cancellation or Modification by the Customer

Any request for modification or cancellation must be sent by email to: cezecanoes@gmail.com

  • More than 48 hours before the activity: modification possible subject to availability.
  • Less than 48 hours before the activity: no refund guaranteed.

If the modification results in a lower amount than initially booked, the customer may:

  • receive a credit note valid during the current season;
  • or request a refund minus €10 administration fees.

Cancellation by the Provider

For safety reasons (flooding, bad weather, insufficient water levels, adverse weather conditions, or any event endangering participants), CEZE CANOES may cancel the activity.

In this case, the customer will receive a full refund without additional compensation.


8. Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure activities provided on a specific date or according to a specific schedule.

Consequently, bookings made for a specific date are not subject to the statutory 14-day withdrawal period.


9. Liability

Customers participate in the activity under their own responsibility.

CEZE CANOES shall not be held liable for:

  • improper use of the equipment;
  • failure to follow safety instructions;
  • damage caused by the customer’s fault;
  • loss or damage to personal belongings.

CEZE CANOES’ liability is limited to direct damages resulting from proven fault by the provider.


10. Insurance

The customer certifies being covered by personal liability insurance with Generali Assurance and, for the vehicle fleet, Crédit Mutuel Insurance.


11. Intellectual Property

All content available on the CEZE CANOES website (texts, images, logos, videos, graphics) remains the exclusive property of CEZE CANOES.

Any reproduction or use without prior written authorization is prohibited.


12. Personal Data

Personal data collected are used solely for booking management and customer relations.

In accordance with the GDPR and French Data Protection laws, customers have the right to access, rectify, delete, and object to the processing of their personal data.

Requests may be sent to: cezecanoes@gmail.com


13. Consumer Mediation

In accordance with Articles L611-1 and following of the French Consumer Code, customers may use a consumer mediator free of charge to seek an amicable resolution of a dispute.

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu – 75008 Paris – France


14. Applicable Law – Disputes

These GTC are governed by French law.

In the event of a dispute, jurisdiction shall be determined according to the legal rules applicable to consumers.


LEGAL NOTICE

Website Publisher

This website is published by:

CEZE CANOES
SARL with a share capital of €10,000
Registered office: 12 ter route de Pont Saint-Esprit – 30630 Goudargues – France
Nîmes Trade Register: 530 408 301
SIRET: 530 408 301 00014
Phone: +33 (0)4 66 82 37 88 / +33 (0)6 88 69 74 09
Email: cezecanoes@gmail.com

Publishing Director: ESCAPOULADE FANNY


Hosting Provider

The website is hosted by:

Amen
Agence des médias numérique SASU
200 rue de la Croix Nivert, 75015 Paris – France
VAT Number: 29421527797
SIREN Number: 421527797


Intellectual Property

All content on the website (texts, images, photographs, logos, videos, graphics) is protected by intellectual property law.

Any reproduction, representation, distribution, or use without prior written authorization is prohibited.


Liability

CEZE CANOES strives to provide accurate and up-to-date information. However, the company cannot guarantee the absence of errors or omissions.

Users acknowledge using the information available on the website under their sole responsibility.


GDPR PRIVACY POLICY

1. Data Controller

Personal data collected through the website are processed by:

CEZE CANOES
12 ter route de Pont Saint-Esprit – 30630 Goudargues – France
Email: cezecanoes@gmail.com


2. Data Collected

As part of the use of the website and bookings, CEZE CANOES may collect the following data:

  • first and last name;
  • phone number;
  • email address;
  • booking information;
  • payment data (through a secure payment provider);
  • IP address and browsing data.

3. Purpose of Processing

The data are collected in order to:

  • manage bookings;
  • provide customer support;
  • respond to contact requests;
  • process payments;
  • improve the website;
  • comply with legal and accounting obligations.

4. Legal Basis

Processing activities are based on:

  • the performance of the booking contract;
  • compliance with legal obligations;
  • user consent for certain cookies.

5. Data Retention

Data are retained:

  • for the duration necessary for the business relationship;
  • then archived according to applicable legal obligations.

6. Data Recipients

Data are intended solely for:

  • CEZE CANOES;
  • technical providers necessary for the operation of the website and payment services.

No personal data are sold to third parties.


7. User Rights

In accordance with the GDPR, you have the right to:

  • access your data;
  • rectify your data;
  • erase your data;
  • object to processing;
  • restrict processing;
  • data portability.

Requests may be sent to:
cezecanoes@gmail.com

You may also lodge a complaint with the CNIL.


COOKIE POLICY

What is a cookie?

A cookie is a small file stored on your device when browsing a website.

It may be used to:

  • ensure the proper functioning of the website;
  • measure website traffic;
  • improve the user experience.

Cookies Used

The website may use:

Technical Cookies (mandatory)

These cookies are necessary for the proper functioning of the website and do not require user consent.

Audience Measurement Cookies

Examples:

  • Google Analytics
  • website traffic statistics

These cookies require prior user consent.


Cookie Management

Upon your first visit, a cookie banner allows you to:

  • accept cookies;
  • refuse cookies;
  • customize cookie settings.

You may modify your preferences at any time through the website’s cookie manager.


Retention Period

Cookie consent is retained for a maximum period of 6 months in accordance with CNIL recommendations.

 
 

1. SPECIAL CONDITIONS OF THE RENTAL AGREEMENT

The lessor SARL CEZE CANOES, 14 bis route de Pont St Esprit, 30630 Goudargues, RCS 53040830100014. The tenant is the major person responsible for the group who has read the general rental regulations and who undertakes to respect and bring back the rented equipment the day of the service. He undertakes, as well as his teammates, to know how to swim 25 meters and knowing how to immerse yourself, to be 5 years old, to wear the buoyancy aid, to have a civil liability, not to be under the influence of alcohol, to be informed of the weather conditions and on the water level. The material must be used with care. The lost or broken material will be invoiced to the tenant *. The rental company declines all responsibility for objects on board the boat (camera, glasses, watches, etc.)

CEZE CANOES rents equipment in excellent condition. The tenant agrees and his teammates to take care of the equipment entrusted to him. He is aware of the essential safety rules, namely:

Mandatory wearing of a safety vest

Wearing closed shoes without laces compulsory

· Do not enter a rapid before the preceding boat has cleared the passage

* In the event of loss or breakage of equipment, the lessee will be billed for:

1 broken paddle blade: € 10

1 lost vest: 20 €

1 boat broken in tip: 40 €

Broken deck or hull: 60 €

To limit the risk of breakage or loss, you must avoid: paddle battles, pushing yourself with the paddles in gravel and branches, jumping standing in or on the boat.

2. General conditions of sale

These conditions of sale are concluded on the one hand by SARL CEZE CANOES with a capital of 10,000 euros whose registered office is located at 14 bis route de Pont St Esprit, 30630 Goudargues, France, registered with the trade and companies register of Nîmes under number 53040830100014 hereinafter referred to as CEZE CANOES and on the other hand, by any natural or legal person wishing to make a purchase via the website www.ceze-canoes.fr referred to below as the buyer ”.

Purpose These conditions of sale aim to define the contractual relationship between CEZE CANOES, the buyer and the conditions applicable to any purchase made through the merchant site www.ceze-canoes.fr, whether the buyer is professional or consumer . The acquisition of a good or a service through this site implies unreserved acceptance by the purchaser of these conditions of sale. These conditions of sale will prevail over all other general or specific conditions not expressly approved by CEZE CANOES. CEZE CANOES reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Characteristics of the goods and services offered The products and services offered are those which appear in the catalog published on the site www.ceze-canoes.fr. These products and services are offered while stocks last. The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to the colors.

Prices The prices appearing in the catalog of www.ceze-canoes.fr are prices including all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services. CEZE CANOES reserves the right to modify its prices at any time, it being understood, however, that the price appearing at the time of booking will be the same.

Orders The buyer, who wishes to buy a product or a service, must:

· Complete the identification form on which he will indicate all the requested contact details

Complete the online order form giving all the references of the products or services chosen

Validate your order after checking it

Make the payment under the conditions provided

Confirm your order and payment

Confirmation of the order implies acceptance of these conditions of sale, recognition of having full knowledge of them and waiver of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will communicate by email confirmation of the recorded order.

Withdrawal

You are informed that, in application of article L. 121-20-4 of the Consumer Code, all the Services offered are not subject to the application of the right of withdrawal provided for in articles L. 121- 20 and following of the Consumer Code in the field of distance selling. As a result, the Services ordered on the CEZE CANOES Site are subject to the cancellation and modification conditions provided for in these General Conditions. In the event of cancellation of the service, CEZE CANOES reserves the right to reimburse the consumer for all sums paid, within 30 days at the latest following the date of withdrawal.

Payment terms

The price is payable when ordering. Payments will be made by credit card; they will be carried out through the secure system ÉCM -CCI which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can become aware of it during transport on the network. The buyer's account will be debited upon validation of the order. Modification / Cancellation The reservation made online is valid for the date and time reserved, it may be modified or canceled:

1) by the customer subject to the following conditions: Whatever the reason (change of route, time of departure or arrival, number of people, date, boat ...) the modification requested must be sent to us by e-mail: cezecanoes@gmail.com at the latest 48 hours before departure mentioned the reservation and can only be effective within the limit of available places. The modification will be systematically confirmed by e-mail to the customer, only the receipt of this e-mail will release him from his previous reservation. If this modification leads to an additional price the difference will be paid at our reception before departure. If the modification results in a price reduction or a total refund, the amount may:

· Be reimbursed, minus the administrative fee of € 10.

· Be the subject of a credit note valid for the current season, valid for all of our services by the service provider

The service provider :

If for safety reasons: flood, weather or other conditions the service provider is forced to cancel the service, he will inform the customer as soon as possible and will issue a full refund.

Responsibility The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

Intellectual property All the elements of the CEZE CANOES site are and remain the intellectual and exclusive property of CEZE CANOES. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of CEZE CANOES.

Archiving - Proof CEZE CANOES will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers of V. will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Settlement of disputes These conditions of online sale are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of NIMES, notwithstanding the plurality of defendants or call in warranty.